Shipping Options & Charges
We have sourced products from around the world that are sent directly from the manufacturer; thus your items may be shipped separately from each other, even on the same order. Due to orders being fulfilled from different warehouses, items may be shipped by EMS, FedEx, UPS, USPS and other services for delivery of your items. Majority of the time, we use EMS to ship all our products (door to door service) where delivery is covered by EMS insurance. You will be provided with a tracking code so that you can track the shipment of your order from http://www.ems.com.cn/english-main.jsp
Free shipping
Orders over $150 receive free shipping, including insurance for added security.
How much is shipping?
To Australia:
|
Cost |
Delivery Time | Insured? | Trackable? | |
| Standard Post | Flat Rate $9.90 | 3-6 working days | Yes | Yes |
| Express Post | Unavailable |
1-3 working days | No | Yes |
All standard postage includes insurance. Standard postage to Australia is a flat rate of $9.90 which includes handling fee. The price of postage and handling is not included in the display price, but will be added onto the total.
Once you have placed your order we will email you your order details. If you spend over $150 in one transaction, you will receive free shipping.
Where do you ship to?
We ship to all locations within Australia. We currently do not ship internationally.
How long will my order take?
Please always allow 2 working days for processing of your order. Delivery times depend on a parcel’s place of origin and its destination. Our dog products are sent directly from the manufacturer, therefore some products may be on back order if stock is not available at the time of ordering. If this occurs we will notify you and inform you of the expected delivery time.
What if my order hasn't arrived in the estimated time?
Please firstly check your account details in your account information to ensure your address is correct. If so, and your package has taken more than a 10 days to reach you (allowing 2 working days for processing) then please place an order query.
You can also:
- Ask at your local post office whether they are holding anything for you, in case a card was left and went missing
- Ask them to give you the name of the Australia Post collection centre that distributes the local mail and you contact the centre to check for packages in your name
- Wait at least a week, in case your package was given a scenic tour by the courier.
